What to Expect When You Hire Packers and Movers

Step 1: Initial Enquiry

The process typically begins when you contact a moving company via phone, website form, or WhatsApp. Most professional movers respond within 15-30 minutes with initial questions about your move.

• Current address and destination
• Approximate home size (1 BHK, 2 BHK, etc.)
• Preferred moving date
• Special items needing care (piano, artwork, safe, etc.)
• Services needed (packing, unpacking, storage)
• Your contact details and best time to reach

Step 2: On-Site Survey

Reputable movers always insist on a free on-site survey before providing a final quote. This is crucial because verbal estimates often differ significantly from reality.

During the survey, a company representative visits your home to assess the volume of goods, identify fragile items, check staircase/lift access, measure large furniture, and understand specific challenges like narrow lanes or high floors. This typically takes 30-60 minutes for a 2 BHK home.

Be prepared to show every room including storage spaces, balcony items, and any items in the attic or basement. Missed items during survey often lead to disputes later.

Step 3: Written Quote

Within 24-48 hours after survey, you should receive a detailed written quote including:

• Total cost breakdown (packing, transportation, unpacking, insurance)
• List of services included
• GST calculation (18% on movers' services)
• Validity period (typically 15 days)
• Terms and conditions
• Cancellation policy

Be cautious of very low quotes — they often come with hidden charges or poor service. Compare 2-3 quotes but prioritize credibility over lowest price.

Step 4: Booking Confirmation

Once you confirm a company, they'll block your moving date. Professional movers like DSR Logistics don't require advance payment for standard bookings — you pay only after successful delivery.

You'll receive:

• Booking confirmation email/WhatsApp
• Move manager contact details
• Packing team schedule
• Recommended preparations from your side
• Written terms of service

Step 5: Packing Day

The moving team arrives at your scheduled time (typically 9-10 AM). Expect:

• Team of 3-8 people depending on home size
• Quality packing materials (bubble wrap, cartons, foam sheets, wooden crates)
• Systematic room-by-room packing
• Each box labeled with room and contents
• Detailed inventory list creation
• Careful handling of fragile items with extra wrapping
• Furniture disassembly if needed

The packing usually takes 4-8 hours for a 2-3 BHK home. You should supervise and ensure everything important is packed, nothing is missed, and you receive a complete inventory list.

Step 6: Loading and Transit

After packing, items are systematically loaded into the truck. For intercity moves, your goods are transported in a sealed, GPS-tracked vehicle. You'll receive regular updates about transit progress.

Transit times vary by distance — same-day for local moves, 1-2 days for 500 km, up to 5-6 days for cross-country moves (e.g., Kolkata to Mumbai).

Step 7: Delivery and Unpacking

Upon arrival at your new home, the team unloads systematically, reassembles furniture, and places items in respective rooms. Full-service movers also unpack and arrange items.

Verify inventory against delivered items, check for any damage, and report issues immediately. Most movers handle claims within 7 working days.

Step 8: Payment and Feedback

Pay only after you're satisfied with delivery. Most movers accept cash, UPI, bank transfer, and cards. You'll receive a GST invoice for your records.

Professional movers will also request feedback — honest reviews help both the company improve and future customers make informed decisions.