Privacy Policy

1. Introduction

DSR Logistics Pvt Ltd ("we," "our," or "us") is committed to protecting the privacy and security of personal information entrusted to us by our customers, website visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our packers and movers services or visit our website at dsrlogistics.com.in.

By using our services or website, you consent to the data practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our services or website.

2. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Request a quote or book our services
• Fill out enquiry forms on our website
• Communicate with us via phone, email, or WhatsApp
• Subscribe to our newsletter
• Leave reviews or testimonials

This information may include: name, phone number, email address, residential address, destination address, items being relocated, employer information (for corporate moves), and payment details.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and geographic location
• Browser type and version
• Pages visited and time spent on each page
• Referring website source
• Device information (mobile, desktop, tablet)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To provide packers and movers services you've requested
• Quotes & Estimates: To prepare and send personalized quotes
• Communication: To respond to enquiries, send updates, and provide customer support
• Booking Management: To process, manage, and track your move
• Billing & Payments: To generate invoices and process payments
• Marketing (with consent): To send promotional offers, newsletters, and relevant content
• Service Improvement: To analyze usage and improve our services
• Legal Compliance: To comply with legal obligations and regulations
• Fraud Prevention: To detect and prevent fraudulent activity

4. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted third-party service providers who assist us in operations (e.g., payment processors, transportation partners, warehousing partners)
• Insurance Partners: When processing insurance claims for transit coverage
• Legal Requirements: When required by law, court order, or government authority
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• With Your Consent: Any other circumstances where you have given explicit consent

All third parties with access to your information are contractually obligated to maintain confidentiality and use data only for the specific purposes agreed upon.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers with access controls
• Regular security audits and updates
• Employee training on data protection
• Confidentiality agreements with staff and partners
• Limited access to personal data on a need-to-know basis

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

• Active Customers: During the relationship and for 5 years after last interaction
• Financial Records: 7 years as per Indian tax laws
• Enquiry Data: 2 years from last communication
• Newsletter Subscribers: Until you unsubscribe
• Marketing Data: Until consent is withdrawn

7. Your Rights

As a data subject, you have the following rights regarding your personal information:

• Access: Request a copy of personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Objection: Object to processing of your data for specific purposes
• Data Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw previously given consent at any time
• Lodge Complaints: File complaints with relevant data protection authorities

To exercise any of these rights, contact us at enquiry@dsrlogistics.com.in or +91 82740 57237.

8. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

This Privacy Policy is effective as of January 1, 2026, and applies to all information collected after this date. By using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.